Question 1

How much does shipping cost?

Accepted Answer

**$22 AUD flat rate** for DHL Express delivery to anywhere in Australia, with 1-2 business day delivery to major cities and metros. All prices on this site are in **Australian Dollars and include 10% GST** — no surprise fees, no border charges. Shipping is calculated at checkout.

Question 2

How fast will my order arrive?

Accepted Answer

Order before **3:00 PM Sydney time** and we dispatch the next business day from our factory in **Whangārei, New Zealand**. DHL Express then delivers door-to-door:

- **Major Australian cities and metros:** 1-2 business days from dispatch
- **Regional Australia:** 2-4 business days
- **WA / NT / remote areas:** 3-5 business days

Custom-printed transfers take **1-2 business days** to print before dispatch — production time is in addition to shipping time.

Question 3

Can I track my order?

Accepted Answer

Yes. Once your order is dispatched, you'll receive an email with a DHL Express tracking number. DHL provides full door-to-door tracking with delivery notifications. Heat presses and larger items are signed for on delivery — for everything else, DHL will leave the parcel in a safe location or with a neighbour if you're not home.

Question 4

Why Supacolour?

Accepted Answer

Supacolour was created with the mission to make high-quality heat transfers so fast and easy that anyone with a heat press can become a professional printer. We make it Supafast and Supaeasy by streamlining every step of the process – from pricing and placing your orders, to receiving your transfers and pressing them on almost any fabric. But that’s only part of it.

We’re obsessed problem solvers, committed to breaking down barriers that stand in the way of your success. Through a relentless desire to find a better way, we’ve created the world’s best heat transfers with customer service to match. With Supacolour, we give you the means to grow, so you can focus on what you do best: designing, creating, and above all, selling.

We help you make it.

Question 5

What makes Supacolour Unique?

Accepted Answer

Supacolour combines the quality of traditional silkscreen techniques with the flexibility and convenience of digital printing to allow anyone with a heat press to customise textiles with premium-quality printing. All of our heat transfers include a screen printed base layer of white ink for extra vibrance and durability.

Question 6

How fast can you print my transfers?

Accepted Answer

Most orders placed Monday through Friday ship within 1-2 days. Larger volumes will take longer. Please contact us for an estimate.

Question 7

How durable is Supacolor?

Accepted Answer

Supacolor’s Wearable, Blocker and Soft Shell Blocker transfers have been lab-tested for durability and are certified to last 80+ washes without cracking or fading. View wash test results [here](https://store.supacolour.co.nz/pages/wash-tests-and-certifications)

Question 8

Is Supacolour eco-friendly?

Accepted Answer

Yes, Supacolour uses water-based inks without harsh or toxic chemicals. All of our heat transfers are certified Standard 100 by OEKO-TEX, the gold-standard in health and safety for fabrics. View our [wash test results and certifications](/pages/wash-tests-and-certifications) for more info.

Question 9

How long can i store my unpressed transfers?

Accepted Answer

All our transfers have a shelf life of 12+ months when stored correctly. Keep them sealed in an airtight container or in the original bag they were shipped in with the silica gel sachet, and store them somewhere dry and out of direct sunlight.

Question 10

Does Supacolour have art templates for different transfer sizes?

Accepted Answer

Yes, we have a comprehensive template page that will help you work out what size you need, and then you can download a template for that size. Using our templates ensures that you provide Supacolour with the best possible file so your transfers will turn out awesome. You can also download the templates from the product pages.

Question 11

What transfer sizes are available?

Accepted Answer

Most of our heat transfers are available as small as 40 x 40 all the way up to up to A3 300 x 420. We also have Supagang sheet options available. Just find the right size category that’s right for you. See the product pages for information about each types sizing.

Question 12

What files work best for Supacolour?

Accepted Answer

Check out our [art specs](https://store.supacolour.co.nz/pages/art-specs) page for more information on this. We prefer vector PDF, but we can accept other files if they are prepared correctly. For best results, use our downloadable templates and follow the instructions contained in them.

Question 13

What colour profiles can Supacolour print?

Accepted Answer

Supacolour’s default print process is CMYK (actually, we run a seven-colour process that gives Supacolour transfers more range in the colour spectrum). We have the ability to Pantone (PMS) colour match. All you need to do is indicate the colours in your order. We don't print RGB files. If artwork is supplied in RGB, we convert it to CMYK.

Question 14

What if I am not sure my artwork is setup correctly?

Accepted Answer

Follow our art specifications as best as you can. If you are still not sure, submit your order to us anyways. We will review your order and notify you if there are any issues. Supacolour will work with you to make sure that we help you print the best transfers possible.

Question 15

Does Supacolour provide art proofs?

Accepted Answer

No, Supacolour does not provide art proofs as a part of the ordering process. Our goal is to produce your heat transfers as quickly as possible. Our process is very accurate. As long as you upload great artwork, we’ll make great transfers.

Question 16

How do I order Supacolour?

Accepted Answer

The simplest way is right here — find the transfer that fits your project, upload your art, and check out. Your card is charged at checkout and we ship in 1-2 business days.

If you order regularly (or run a print shop), get in touch — we'll set you up with a wholesale account that gives you reorder shortcuts, job tracking, and pricing tiers based on volume. Reach out at [hello@supacolour.co.nz](mailto:hello@supacolour.co.nz).

Question 17

How is Supacolour priced?

Accepted Answer

Supacolour is priced based on transfer type, size and quantity.

Step 1: Choose the transfer that works best for the fabric you want to print on.
Step 2: Select the smallest size category that your design fits in.
Step 3: Cross reference the size category and the desired quantity to find your price.

Question 18

How can I see pricing and get free samples?

Accepted Answer

To get free samples, head to our [free sample pack](/products/free-sample-pack) and check out — we'll send a complementary pack with our most popular transfers.

To see pricing, browse the product pages, upload your artwork, and pricing shows automatically.

If you're a professional printer or use heat transfer products regularly, we may be able to put you on a better price tier than what's shown on this site. Reach out at [hello@supacolour.co.nz](mailto:hello@supacolour.co.nz).

Question 19

Are there any other fees to consider?

Accepted Answer

No, we’ve removed the complexity of ordering heat transfers: no tricky calculations, hidden fees or rush charges. Shipping is not included in the price of the transfers and is added in the checkout process.

Question 20

What do I need to know before I order Supacolour?

Accepted Answer

You will need to know what fabric you will be printing on to determine which Supacolour transfer you should order.

You also need an art file of the design you want us to produce.

Question 21

Does Supacolour have a minimum order quantity?

Accepted Answer

For our SupaDTF products, no, you can order as few as 1 transfer.

For all our other transfers, our min quantity is 10.

You cannot split this minimum between sizes or transfers. For example, if you want to print the same design on a Wearable and a Blocker, you’ll need to order at least 10 Wearables and 10 Blockers.

Question 22

Does Supacolour charge by the colour?

Accepted Answer

No, we don’t charge by the colour. The price is the same whether you print one colour or a million.

Question 23

How do I pay for my order?

Accepted Answer

**When ordering through the retail storefront**, you can pay with a credit or debit card (Visa, Mastercard, American Express), Apple Pay, or Google Pay. Your payment is taken when you check out.

**When using our B2B site**, Supacolour charges your credit card when your order is ready to ship.

Question 24

What if there is a problem with my order?

Accepted Answer

We’ll make it right. Please inspect your order when it arrives.  If there is a problem, notify us immediately by emailing us at [orders@supacolour.co.nz](mailto:orders@supacolour.co.nz).  Provide us with your job number and details about the problem, and we’ll fix it, even if it means reprinting your heat transfers for no extra cost. You can buy Supacolour with confidence.

Question 25

Can I use Afterpay?

Accepted Answer

Afterpay isn't available in Australia just yet — we're working on enabling it. In the meantime, you can check out with a credit or debit card, Apple Pay, or Google Pay on supacolour.com.au.

Question 26

Do you offer payment terms on wholesale accounts?

Accepted Answer

Payment terms aren't available through our retail store. If you're placing regular wholesale orders, reach out to [hello@supacolour.co.nz](mailto:hello@supacolour.co.nz) to explore options.

Question 27

Are Supacolour transfers hot peel or cold peel?

Accepted Answer

With the exception of our SupaReflective transfers, Supacolour transfers are designed to peel immediately while hot from pressing (this is known as a hot peel). We recommend you peel fast and smooth with confidence. For SupaReflective transfers, you should wait for the transfer to cool before peeling (known as a cold peel).

Question 28

What kind of heat press do you need?

Accepted Answer

Supacolour is a professional-grade heat transfer that can work with both an air operated heat press or a manual heat press.

Important: Supacolour is NOT designed to be pressed with a domestic iron or pressed without adequate pressure settings, such as the Cricut Easy Press.

Shop our presses [here](https://store.supacolour.co.nz/collections/heat-presses)

Question 29

Can you help me troubleshoot my pressing?

Accepted Answer

Not all heat presses are created equal! If you are using a Manual Press and are having issues they may be due to insufficient pressure. Pressure should be firm to very firm pressure. The trick is to find the firmest pressure without the possibility of damaging the fabric. Each press is unique!

Test with our sample kit (or extras that come with regular orders) to find your sweet spot.

Still having pressing problems? Email us at [hello@supacolour.co.nz](mailto:hello@supacolour.co.nz)

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